Unable to buy sim only plan as an existing EE customer from EE Wbebsite ???

[Mukunda]

Tried buying all rounder plan with one extra  - £33 reduced to £20 . However, when you log in as ee customer,  the page reverts back to home and can't proceed further. Is it a con or technical issue?

[Mukunda]

Further to my above message:

The sim only  deal is 25gb with 1 extra. The original cost £33 reduced to £20 (saving of £312 for new customers) but saving of another £6 with multi-line discount (total saving of £456 for existing customers)

Please validate yourself 

[Chris_S]

@Mukunda It sounds like a great deal you've found there, we'd need to get access to your account to find out the reason why you're unable to add the extra line when you log in, so I'd defiantly recommend giving our sales team a call on 150 then options 1, 4 then 3

[Mukunda]

Thank you. I will try again and let you know the outcome. 

[Chris_S]

@Mukunda Perfect, thank you.

[Mukunda]

Hi Chris

Sorted finally with a lot of resistance from the Guide. I still think that the Guides should be well informed and be knowledgeable abou what's on offer on their websites and also the Web site must be be able to deal with straightforward advertised deals. May be I am being a bit optimistic. 

Thank you. 

[Debbie_G]

Thanks for coming to the community and letting us know @Mukunda 

I'm happy to hear you've been able to get this sorted.  

Debbie 🙂

[Mike20490420]

Instead of all this hassle wouldn't be easier to have a website that works? I've been experiencing this same issue with EE's website too. 

[cirexiunia]

Same here cant buy extra sim, going in circles , so frustrating 

[Peter_W]

Hey there @cirexiunia.

What's happening when you're trying to add this on, and do you want to take this as an additional line or an upgrade to an existing number?

Peter

[cirexiunia]

trying to add new sim only line, i got 2 already , and want to get one more,
its basically in the loop, 
app or website does the same, going in circles then finally find sim only, choose the one i need, and its say log in to add to your account, once i click log, its going into home page of my account , nothing there, and everything repeats 😄
i think i need to ring them, but this shold not be this hard lol