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Unable to access bills or remaining minutes/data.

Jsteel27
Visitor

‎03-06-2025 10:58 AM

Whenever I attempt to check remaining balances or open a bill I get an error message and a suggestion to ring EE. I can’t access remaining minutes etc either. I’ve attempted to text balance and bill to 150 but that shows an error also. Wondering if anyone’s experienced this and resolved it without having to ring them. 

0 Helpful
2 REPLIES 2
bristolian
EE Community Star
EE Community Star

‎03-06-2025 11:15 AM

You mention an error being shown when you text balance or bill to 150... can you be more specific about what this error is? Perhaps send a screenshot or copy&paste the error into a reply?

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎03-06-2025 03:09 PM

Are you on contract or PAYG? It is rare these days to not have unlimited mins. on contract. OTOH there are no bills with PAYG.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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