@Koku Because you’re tariff and phone were built as one not as two separate entities so when your minimum term is up, you upgrade to a Sim only or you can take out one of the newer flex tariffs where you are then build separately for airtime and the device so once the device is paid off. You only left with the Airtime tariff.
I assume you didn’t read the contract or understand it but still agreed to it.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
