I recently upgraded my phone. Received the new handset no issues and then a couple of days later I returned my old phone in the returns pack that was sent out. Didn't think anything of it and have done this a few times over the years with no issues.
Following the tracking of the device it became apparent that there was an issue as it had not updated for well over a week. Checked with EE to see if it had been received and then contacted Likewize who are the trade-in partner. Eventually they received a package but with a letter explaining the item was not there. So someone has made off with the phone 😞 I never insured it myself as I anticipated it would arrive and the package was covered. Lesson learnt.
The cost of the handset is now on my next bill which I have cancelled Direct Debit for as cannot afford to pay all that out at once. Hoping to speak with someone and setup a payment plan over a few months.
Anyone else suffered a similar fate?
