Trade-In service

[IshanTiwari]

Once again EE has managed to severely disappoint me. 

I pre-ordered a Pixel 9 Pro and there was huge mess up from EE side and had to end up cancelling my order and place a new order for the Pixel 9 Pro XL in store to finally be able to get it. 

I opted in for Trade-in and gave my old phone to the store right away at that very moment. However, I get an email time to time that I have not sent my device back. I called EE and told them and they said it's done and don't worry.

Today, I received a text from EE that I haven't sent my device back and they are removing the credit for Trade-in.

So to summarize they took my old phone and didn't even give me credit.

EE your service is getting worse every single day. I am so tired I really want raise a serious complaint. 

Please address this issue as soon as possible, I am not paying a single penny for this .

[Schockwave]

@IshanTiwari , sorry for the problems you are having, but there is no account access here and we have no idea who you are, you will have to speak to customer service again.

[Leanne_T]

Hi there @IshanTiwari 

I am very sorry this has happened with your trade in. 

Have you contacted the store to see if they have any details on when the device was returned and can provide any further details?

Or, have you been in touch with our mobile guides after receiving this text message to get this looked into further? 

Thanks 🙂

Leanne.