Trade In From Hell !

[Karenmdm]

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Am having Same trouble with my trade in to LIKEWIZE ! 

I traded in my phone on the 25 June 2024  sent by tracked Royal Mail , they received it have proof of delivery so contacted them after 3 days told no update as yet after giving them the IME , contacted again after 7 days again no update so after two weeks tried again & was told warehouse busy no update & that they would send me a email when there was a update so finally after 3 weeks had a email saying phone processed & completed on the 23rd July 2024  & EE would be updated on my trade in so thought ok that’s done now & didn’t give it any more thought !! Until my bill came in for September!!  I’ve been charged  ** NON TRADE IN CHARGE £275 **  

Have  contacted EE via online chat about 20 times & am getting know where ! Contacted LIkewize via email about 20 times & all they say is there a third party EE need to contact them ? 

this is literally driving me insane !! I’ve sent my phone back as a trade in & now I’m being charged & Likewize have my phone but now I’m left with a non trade in charge that was completed & know one wants to do anything to sort this out ! 

After being on the phone last Thursday 10th October to EE customer service went through whole thing again & said I’ve really reached the end of my patience ! As if a trade in is done via EE I’m sorry but the trade in is the responsibility still for EE to sort out as if I had just sold my phone online then yes it’s my responsibility! But this was done via EE with the company they choose to process there trade ins . 

Will be calling tomorrow for update !

[Linzi_H]

Hi @azzastewart 

Welcome to the community.

It's such a shame to hear that you're having a spot of bother trying to get your return packaging sorted out. 

Please call our team again and let them know you are still waiting. From there, one of our Guides will be able to chase this up on your behalf.

Linzi 

[Karenmdm · Accepted solution]

Just waiting for call back as seem to have missed call again ! 

[Karenmdm]

Just spoke to a  very helpful lady from customer service & it’s all sorted thank you 😊

The problem was the tradin company that processed phone LIKEWIZE who did not notify EE of  the phone was received & completed ! 

[Michael_D]

Thanks for the update @Karenmdm 

I'm glad to hear it has been sorted for you now.

Take care and have a great day 

Michael

[Damo97]

I literally just went through the same process today EE said that Likewize Lost it in The Post and hadn't received then the guy I was speaking to on phone gave them a phone nd all of a sudden they had received the phone in June