Terrible retention deals - any advice on getting a better one?

[jimmmeh]

I have been a customer with EE for around 5-6 years - I have 2 lines with them and pay ~£40 a month. I am currently out of contract and thinking of moving elsewhere as I am seeing unlimited 5G deals with roaming for £15/16 a month elsewhere so paying £28+ seems like a waste, especially with no addons or free roaming.

My friend, who has been a customer for less time and was only paying £13 a month was given an £18 a month, unlimited 5G (limited to 100megabits) with free roaming add on for 12 month contract but calling their retention teams multiple times they won't offer me anything close to that.

Is there any tips to trying to get a better deal through them. I've been extremely polite, friendly, chatty with them the times I've called but all times I've been told they simply don't do a free roaming add on (even though my friend was given one) and won't get anywhere near that deal my friend was offered or anything competitive with almost every other deal out there from rival networks at the moment.

I thought if I asked for a PAC code it might trigger a better retention deal but nope, they just gave it me and wished me well 😄 Not sure if there is a best time to call or if anyone has any advice?

Thank you!

[tangkhg]

Are your contracts SIMO? If so, then there's:

Unlimited essentials, @ £20 pm (for existing customers);
Add a sharer SIM for £12 pm (25GB);

You will then through the app be able to share your unlimited data through gifting to the other SIM.  EE don't have inclusive roaming, whereas Three / O2 do (within EU).  But how long they continue that is up for debate.

Getting good deals is a complete lottery, and the industry generally works reactively rather than proactively i.e. they will give the best deals to new customers as an enticement; then the deals scale down the longer you're with them.  This practice will probably be challenged soon, as did the same practice in the energy industry.

Does anything i've said help?

[Jimbob1958]

Good luck with that I tried calling 150 for the last 5 days first thing in the morning Agra lunch early evening you name a time I have done it earliest wait time 1 hour what a joke what happened to quick call time I have been with this company since they were orange and I’m thinking of leaving them I’m still no further doing a upgrade