Switching from PAYG to Pay Monthly

[chitminthu]

Hi,

I am currently on PAYG and looking for a way to switch to Pay Monthly. So, I navigated to SIM plan, selected the one I wanted, since I am currently PAYG customer, selected the existing customer option. Then after logging in, I was redirected to https://ee.co.uk/what-do-you-want-to-do-today page. I am stuck  in that stage. I tried the link for Switch to Pay Monthly from PAYG, it is not working anymore. Is there a way I can switch without visiting a store?

Thanks in advance.

[chitminthu]

I am having the same issue. Did you find a way to solve this?

[chitminthu]

Hi @XRaySpeX ,

The link you mentioned is not working. Is there a way to switch online without visiting store? Whenever, I tried to select plan and login, the website said something went wrong. 

[Christopher_G · Accepted solution]

Hi @chitminthu 

If you give our customer service team a call, they'll be able to upgrade you to a pay monthly contract.

Chris

[chitminthu]

Hi @Christopher_G ,

I managed to contact the customer service team, and they did it for me. Thanks for the suggestion.

Chit

[Leanne_T]

Thanks for letting us know @chitminthu 

Leanne 🙂

[Jonathan211]

I've been trying to buy a pay monthly plan online and whenever I choose one it says unavailable. What can I do?

[Katie_B]

Hi @Jonathan211. 

I'm sorry to hear this. 

What plan are you trying to purchase?

I'd love to look into this for you.

Katie