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Switched from bt mobile, yet only one sim!

Knay
Visitor

‎30-06-2022 07:02 AM

Switched 3 sims from bt family plan to ee. The lady switched them all over the phone and got our PAC codes sent to us. However only one ee sim has arrived, and when I login to ee online it's only showing two sims on there not a third one?

 

Need this sorted by the end of this week or I'll be billed for another cycle with bt!

 

Thanks

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎30-06-2022 07:22 AM

@Knay   You’ll have to call customer services about this.   This public forum can not help with this issue. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Leanne_T
EE Community Support Team

‎30-06-2022 08:08 AM - edited ‎30-06-2022 08:08 AM

Hi there @Knay

 

Thanks for posting on the community. 

 

If you give us a call on either 150 or 0800 079 8586, the team will get this looked into for you as @Chris_B has advised. 

 

Let us know how you get on 🙂

 

Leanne.

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