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Swap phone

Gemma134
Visitor

‎23-02-2023 12:16 PM

How do I swap a phone I've only just got it yesterday but it wasn't the right one 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎23-02-2023 12:54 PM

@Gemma134  Where did you get this from ?    If it was a store sale you’ll have to take this up with that store.     If it was an online/phone sale you need to call customer services and then them you don’t want the device so it can be returned.   You can then order the correct device,   You can not just swap a device. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
bristolian
EE Community Star
EE Community Star

‎23-02-2023 06:40 PM

To add, online & telesales purchases in the UK come with a statutory 14day "change of mind" right of return.

No such right exists with retail store purchases.