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[Bdreedy]

So here I am again - I have 5 plans (4 phones and a SIM plan) and I am trying to review offers for upgrading the SIM to a phone plan and once again I get this message - this has happened the last 4 times I have tried to upgrade online over 3 years so this is not new and every time I have had to call the number and wait for hours to get served then  be given the best offer the customer service rep can find after asking me which phone I wanted (which is pretty difficult to decide when you can't view and compare on the website). I complained about it before and was told they removed/added me from their system and the problem would correct itself but of course it never did. Each time it has happened I have sworn that I will simply not use EE any more if it happens again, but of course because the wife and kids want to keep their numbers I never do - well this time it is my old phone on a SIM only plan I am trying to upgrade and I have had enough - I will be going to a different provider and as soon as I receive my new handset and contract from them I will cancel the EE SIM only deal - from my perspective this is 1 plan down and only 4 more to go - this is lost business for EE but if you really can't be bothered to solve these problems you obviously aren't that bothered about retaining the business either (I would have even gone into the local EE shop but it is no longer there!). I'm really not happy as you can probably tell

[Rach_H]

I appreciate that this isn't ideal @duckonhand77 but the team are available 7 days a week, between 8am-9pm Monday to Friday, and 8am-8pm on weekends, so you should be able to call at a time that works for you.

Rach

[Schockwave]

@duckonhand77 , you can ring customer service by pressing option 1 and then 2 and you should get through to one of the guides.