Sony unauthorised payments

[Cakey1975]

Looks like this is a problem with Sony taking money via EE has anyone ever been refunded as EE say it’s not their problem basically and to contact Sony can’t get passed the BOT with Sony as I don’t have an account any help appreciated as we have had 4 payment taken out in 1 min ! 

[Customer1916]

Hi Leanne T,

As Customer13 says, EE need to look at the security steps in their payment systems - two factor authentication etc. This has happened so many times that EE should have a step by step guide how to get the money back instead of the customer having to contact two companies on top of EE.  It feels like EE simply cannot be **bleep**d doing anything about it.

[Rich1865]

I have cancelled my direct debit until this is resolved, EE are aware of this scam but still allow the payments on our accounts its an utter disgrace!