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Nicolebrownlie9
Explorer

‎28-04-2023 10:11 AM

My account isn't working or my device ? It was closed due to missed payment but I have been in hospital for months and not long out so I have made payment can you put my account back on ? 

0 Helpful
4 REPLIES 4
Northerner
Grand Master
Grand Master

‎28-04-2023 10:34 AM

Hi @Nicolebrownlie9 

You'll need to speak to EE CS on 150 or live chat via this link 

https://ee.co.uk/contact-ee

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
Nicolebrownlie9
Explorer

‎28-04-2023 10:37 AM

I have tried contacting them it won't let me even when I put in my mobile number for then to find my account its saying the number isn't recognised 

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Nicolebrownlie9

‎28-04-2023 12:59 PM

Looks like you've lost it completely due to non-payment.

Try calling CS on +44 800 956 6000 (option 2 > option 4) . That won't ask for an EE mobile no.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
bristolian
Legend
Legend

‎29-04-2023 05:19 PM

If you have been disconnected due to non-payment, there's a good chance your account may have been passed to a debt collection agency too.