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End of an agreement

JoannaDrygala
Explorer

‎29-04-2023 06:37 AM

Hello. you added the number to my account and charged me for two years. I was in the EE store and I was promised that this number would be removed, but it did not happen. I consider our cooperation to be over. Joanna Drygala

0 Helpful
3 REPLIES 3
JoannaDrygala
Explorer

‎29-04-2023 06:55 AM

Hello. you added the number to my account and charged me for two years. I was in the EE store and I was promised that this number would be removed, but it did not happen. I consider our cooperation to be over. Joanna Drygala

0 Helpful
James_B
EE Community Support Team

‎29-04-2023 08:22 AM

Hi @JoannaDrygala,

Sorry, we can't access your account via the community forum. Please get in touch with Customer Care to discuss your account.

They'll be happy to help. 🙂

James

0 Helpful
XRaySpeX
Grand Master
Grand Master

‎29-04-2023 04:04 PM

@JoannaDrygala : If you are wanting to cease your mobile contract completely you need to phone EE giving 30 days notice of cancellation of your contract.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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