Hi @allensmail,
This is a community forum and not EE Customer Services and as such none of us have any clue who you are and we don't have any access to your account. You would need to talk to EE about this or if you have any specific general questions we can try to answer this as a community. We are all fellow customers on here who try to answer each others queries and give advice.
On that point, not sure if you have an issue with your Caps Lock but the use of all capital letters is generally regarded as shouting on the Internet and is seen as rude.
People may be less willing to help in this voluntary capacity as a result.
