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SIM Only Upgrade issue

chrisdemetriou
Contributor
Contributor

‎14-11-2022 10:41 PM

I ordered 200GB Sim Only (24mth) £23 deal and received 125GB!! 

This needs fixing.

0 Helpful
12 REPLIES 12
XRaySpeX
EE Community Star
EE Community Star

‎14-11-2022 10:57 PM

Look in your online MyEE Add-ons for the other 75GB.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
chrisdemetriou
Contributor
Contributor
In response to XRaySpeX

‎14-11-2022 11:29 PM

There is no 75GB in my add-ons
0 Helpful
Jon_K
Former EE Employee
In response to chrisdemetriou

‎15-11-2022 08:57 AM

Hi @chrisdemetriou.

If you can't see this in your account, I'd recommend speaking with our Customer Care team so they can check your account to make sure the add-on is there.

Jon

0 Helpful
chistery
EE Community Star
EE Community Star

‎15-11-2022 09:07 AM

On my upgrades page, for the 200GB for £23 plan, it says it's 200GB for the price of 125GB. Extra data added after 10 days

This is the same for new customers too, seems a bizarre thing to do and will just lead to people questioning it. I'm sure EE have a good reason for it. 🤣

ee200gb.jpg

 

chrisdemetriou
Contributor
Contributor
In response to chistery

‎29-11-2022 10:15 AM

Nothing added after 2 weeks. Im calling Customer care.

0 Helpful
Leanne_T
EE Community Support Team
In response to chrisdemetriou

‎29-11-2022 10:56 AM

Thanks @chrisdemetriou

The team will get this looked into for you. 

Leanne.

0 Helpful
AlrightKrafty
Visitor
In response to chrisdemetriou

‎30-11-2022 06:23 PM

Did you get this sorted? Similar issue here, decided to upgrade to this plan because it was offering 200GB but my Add-on is giving me just an additional 20GB free so 145GB total.

0 Helpful
chrisdemetriou
Contributor
Contributor
In response to AlrightKrafty

‎30-11-2022 09:52 PM

Yes customer services had to add some add-ons to make up to the full 200. Quite a faff. She said "the updater" hadn't worked on the 200GB sim only offer.
0 Helpful
Tttxxx
Explorer
In response to chrisdemetriou

‎10-12-2022 10:58 PM

I had been to the ee shop yesterday and the staff firstly asked me where i got the 125+75free offer from, and they told me the 125+75gb was a special offer which the White City EE branch offered to me, so that it wouldn’t be shown on the app. They didn’t add extra add-on for me. I’m so confused now. 

0 Helpful