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Review

Rebecca17102
Visitor

‎14-10-2025 09:21 PM

Not sure how to leave a review so thought I’d leave one here. 
I am having so many problems with EE and my bills currently. EE decided to randomly cancel my direct debits (their side not mine as they were still set up my side with the bank) then decided to charge me double at once after stopping me from using my data/calls meaning I had to pay £140 all at once whilst already struggling with money. I then spoke to someone on the phone who was amazing and said they’d look into it and get back to me. I have not heard anything. I called to chase this only to say it’s still on the system to be looked into. I messaged through the app and spoke to someone on the phone to ensure my direct debits were set up only for them to still not be set up properly and can only assume they’ll be charging me double again. The direct debits are still set up with myself and the bank so I am being made to pay double at once due to EE not being able to correctly set up direct debits their side. 
Hopefully no one else is having these issues. 

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1 REPLY 1
Chris_S
EE Community Support Team

‎15-10-2025 10:32 AM

Hi @Rebecca17102 

I'm sorry to hear about your experience, I can imagine it's been very frustrating for you.

It sounds odd that you've been charged double the price for your line. 

Is it a new contract that you've taken out, or have you done an upgrade recently?

I'm keen to get this resolved for you as quickly as possible, so I'd recommend giving us a call so that a guide can take some details and get access to your account.

A colleague can re-set up the direct debit for you and provide a bill breakdown to see exactly why your bills have been the amount they have.

Chris S

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