Returned upgrade but now on new contract!!!

MattMus
Visitor

‎27-09-2023 11:37 AM

I did an upgrade to the new fold 5 back in early August. 

Received handset, decided to return. Got a dpd track ref told all would revert to previous plan 7 to 10 days after return and deposit would be returned. 

Today 27th September text to say I've been moved to a new plan (the upgrade one I cancelled) 

No refund, on the wrong plan and tracking confirms delivered to them mid August

Tried calling, haven't got up to am hour to get through.. 

Not happy, been a customer for years

 

 

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Leanne_T
EE Community Support Team

‎27-09-2023 01:30 PM

Hi @MattMus 

I am very sorry to hear this has happened. 

To get this looked into, you would need to get in touch with our customer care team and they can access the account and check the return for you. 

Please see our Contact EE page for ways to get in touch. 

Thanks. 

Leanne.

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