Refund

[HelloEE3]

After speaking to customer services last week, I had verbal and text confirmation of a refund which will be processed. However I did not receive an email nor postal confirmation and have not had the refund appear in my bank account. I usually email companies for basic enquiries like this, however EE does not seem to have an email address for customers to use. 
Therefore, I was wondering how long I should wait before calling customer services? 
Many thanks 

[XRaySpeX]

Did you, between you, agree to where the refund is to be made? It is usual when a refund of charges for which you have been billed for the refund to be made back to your EE account and it's up to you to request that they be then made back to your bank account. 

[Katie_B · Accepted solution]

Hello @HelloEE3. 

Welcome to the community. 

If you have requested a bank refund and this has not been received within 14 days please get back in touch. 

Katie 🙂

[HelloEE3]

Thank you. 

I will give it a few more days. 

All the best!

[Jaskiratkaur]

I returned my phone and it has been received by the EE on 26 April but I didn't get any reply from them. That is why I am stressed and I get another message for this month payment.

[James_B]

Hi @Jaskiratkaur,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to check the status of your return if you get in touch.

Thanks

James

[Tyler233]

I want a full refund on my order I made didn’t mean to make this order the order number is xko296143195

[Tyler233]

I would like a full refund on my order I didn’t mean to make this order and the order number is xko296143195

[James_B]

Welcome to the EE Community, @Tyler233 🙂

Pleased contact our sales team on 0800 956 6000 to cancel your order.

Thanks

James