Hi,
I have been a very loyal customer with EE for over 12 years, I have 9 lines on my account.
Given the current situation with fuel bills.. inflation etc I have been asking suppliers to help reduce monthly outgoings to cover those existing increases and potential going forward. Most suppliers have agreed to some reduction and assistance in reducing contractual obligations and associated costs. (for example Sky have agreed to changes to reduce my outgoings and waived some normally applicable charge to change mid contract) and allowed me to save approx £50 pcm.
I range 150 and spoke to EE and their response was : you signed a contract and that is still in force, no movement and very inflexible.
Has anyone else tried this approach and did you get any different response?
Quite frankly it has left me irritated and confirms that brand loyalty is a waste of time - and if it remains the same I will be leaving EE despite my Friends and family discount - the discount is not worth the inflexibility.
