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Really bad service

Aminali
Visitor

I have never seen bad service like this EE service. I called today twice and they hung up on me. I called again, and after 30 minutes of talking, they hung up again. Network problems you will really suffer from, and problems from customer service. I do not advise anyone to deal with them.

I have a phone insurance that I canceled two months ago today. I got an invoice including the insurance value must be paid. I called them and told them that I canceled the insurance. They said we know, but there is a problem in the system. You must continue to pay. When we solve the problem, we will tell you. Imagine a large company two months ago that has a problem in the system.

1 REPLY 1
Katie_B
EE Community Support Team

Good evening @Aminali

Welcome to the EE Community. 

I am sorry to hear what you have experienced today whilst trying to get connected to our customer care team. 

Are you aware if the team will be processing a refund for these charges?

Did they mention if this is an account issue?

Speak soon, 

Katie