Free upgrade

Shirlt9 · ‎01-04-2023

Earlier this week I was on my ee account and saw I could have a free upgrade.

started looking at phones then thought I’d leave it till weekend as I was working.

Just logged in to choose a phone and plan and now saying I have to pay to upgrade.

has the free upgrade offer finished?

Northerner · ‎01-04-2023

Hi @Shirlt9

The free upgrade doesn't apply to the handset cost, just your current tariff.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Chris_B · ‎01-04-2023

@Shirlt9 If you text UPGRADE to 150 way does it say ?

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Northerner · ‎01-04-2023

Hi @Shirlt9

The free upgrade doesn't apply to the handset cost, just your current tariff.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

LoubieLou2023 · ‎18-08-2023

Yes just had the same thing !! Not good 🤨