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Re: my monthly plan

nicho1966
Visitor

‎11-06-2023 10:34 AM

i am in dispute because i want to lower my plan but ee dont want to know!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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2 REPLIES 2
Northerner
Grand Master
Grand Master

‎11-06-2023 11:19 AM

Hi @nicho1966 

If you are outside of your minimum contract term then you can downgrade your plan.  Are you outside of your minimum term? 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
Chris_B
Grand Master
Grand Master

‎11-06-2023 12:10 PM

@nicho1966  If your still within your contract period then you can not lower that tariff.  The contract that you agreed to is for that amount over that contract period.  You are not able to lower the tariff cost until you are within the standard upgrade period and that’s 45 days before your minimum term.       There is no dispute as you just con not lower a tariff whilst in a contract period as your trying to change the T&Cs of that contract that you agreed too. 

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