Customer service at ee is more than abysmal in terms of waiting times. If it’s busier surely the answer lies in the good old fashioned notion of hiring more staff. Because if you parade the idea that you are committed to good customer service and that you will be with me shortly you are essentially lying as well as failing in your responsibilities.to your customers. Please treat your customers with the attention to punctuality and commitment to solving an issue that you would like to see shown to your company because I do not accept that waiting on a line for over 50 minutes is a problem that can’t be solved. It’s called respecting your customers and providing the ‘sterling service ‘ you advertise. Let’s not. Forget that in fact beyond the actual broadband connection which is on and ready to flow through a box installed in our room and has little other daily issues , the true mark of a company’s respect for its customers it’s how it cares for them when an issue is raised. You really need to realise that were it not for the fact we are locked into a contract and changing suppliers requires a few days at least this kind of service would guarantee your business doesn’t survive through total indifference and lack of willing to affect change for better business practices. I’m bored of companies who really just thing bad is good enough.
Yeah let me call and wait for two hours because you’re right my life has no value. And you let me feel that every time I call with a complaint I feel is a pressing issue by putting me on hold for 45-60 minutes. Plus you charged me for a month when the box wasn’t working And had to be resent and reinstalled. Isn’t it a given that out if courtesy I would be refunded since I couldn’t use the router properly. Oh no because I have to make a call for that and be sure I do it At 8 am because in just the customer why should I be the one expecting a great deal if trying to make me happy and great service. The customer is always …erm… ri… er oh yeah ripped off.the customer is. a total forgettable angry whiny voice on the line but a lovely gorgeous genetically proportioned direct debit that we at ee love to get Monthly visits from. Never a truer word.
You wouldn’t know sorry if it flew Tracy chapman In to do a private concert and Elton John standing on your desk in show suits while you were aggregating the other pathetic ai likenesses to giving a s—t that pass for caring service. You fail in so many respects but it’s the fact so few customers axctully have enough self respect to be clear in their appraisals of your service that saves you from being the worst rated company - you truly need a refresher course on what a human does that is actually helpful and what a machine says that is genuine. So their replies to people here by automated bot reassure me of their genuine care and it’s like when i say “I was so worried to write this message because in my heart of hearts i know that EE care for me as a customer and are ready to make sure I get excellent service. I really have fallen in love with this dedicated and rapid service.’ Meaning… less
