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Re: Refund not received

Sunnybunny021
Explorer

‎13-05-2025 12:46 AM

I have contacted EE three times to request an outstanding refund from April after closing my account, raised a complaint twice and still have not received my money. I get told the same thing over and over again.. the money will be in the bank in 3-5 working days! I’m fed up.. I just want what is owed.

0 Helpful
3 REPLIES 3
Katie_B
EE Community Support Team

‎13-05-2025 08:53 AM

Hello @Sunnybunny021. 

Thanks for coming here. 

I am sorry to hear you have not yet received your refund. 

When was the last time you called?

Katie

Sunnybunny021
Explorer
In response to Katie_B

‎13-05-2025 10:43 AM

Saturday, but I have been trying for 2 months and I get the same answer every time. …..I have escalated this, it will be in your bank blah blah blah… 

0 Helpful
Katie_B
EE Community Support Team
In response to Sunnybunny021

‎13-05-2025 10:46 AM

Hi @Sunnybunny021.

Thanks for getting back to me. 

If you could please allow the timescale. 

Should you not receive this by Friday pop back and let me know so I can investigate this further. 

Katie