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Re: Reactivate account after late payment

LauraLou98
Explorer

My EE Account Got Suspended As I Completely Forgot To Pay My Bill! So On Thursday Night I Paid My Bill And I’m Still Under Suspension!! When Will I Get My Internet And Data On!!

3 REPLIES 3
Leanne_T
EE Community Support Team

Hi @LauraLou98

 

Thanks for coming to the community. 

 

It can take 24 hours for the suspension to be lifted. 

 

Is the payment showing in your My EE account?

 

Leanne 🙂

It says it’s been paid

Leanne_T
EE Community Support Team

Thanks @LauraLou98

 

In this case, please get in touch with our customer care team after 8am and they will get this looked into for you. 

 

Leanne.