Re: No call back
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
26-01-2024 01:47 PM
I am waiting for ee to call back. Said would call within 15 minutes through text and they haven't! I've had to call twice for a call back.. there are no more options to stay on the call and wait to speak to an advisor! This is no good... I really need to speak to an advisor and I do not want to wait for a call back. Would rather wait on the call because at least I can be sure I'm in an actual queue to speak to someone!!
Really frustrated
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
26-01-2024 01:48 PM
EE should give us the option to stay on the phone to wait.
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
26-01-2024 01:49 PM
Qason I'm calling is because I've been charged for a device I did not order!! With a whole extra £45 on my bill!!!!! Very upset
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
26-01-2024 04:08 PM
Hi @Helen84,
Welcome to the EE Community. 🙂
What is the extra device that is showing on your bill?
James

- Call history in Contracts & Billing
- I need to increase my spend cap in EE app and website
- Online upgrade fails due to trade-in and EE One discount in Orders
- Unable to link mobile to account after porting to EE in EE app and website
- Moving to sim only - options not shown when clicking upgrade in Contracts & Billing