Live chat

[44754]

I have a question about whether there's an overpayment on my account. I most likely paid off my phones earlier, but the subscription fees for both of my phone numbers were the same.

[XRaySpeX]

@44754 : EE's traditional mobile contracts have no concept of paying off the handset. You agreed to pay the same price for the full duration of the total bundled contract. There may however be a 10% discount 3 months after the end of min. term. You may always choose to upgrade your contract to a cheaper SIM-Only contract from the last 30 days of your contract term.

[44754]

I thought the contract ended last year and I was still paying even though it was indefinite.

[XRaySpeX]

@44754 : These mobile contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel, upgrade or port your no. away.