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[kieraclark]

Hi, 

wondering if you could help me, last month I upgraded my phone to a iPhone 17 pro max what the price pm is £80 

so this month is my first payment of my iPhone for £80, and then should be £30 on top for my iPhone payment plus £6.99 for delivery. what is total of £116.99 and my payment on my account say £138 I’m very confused why this has got to this amount, and when this was the agreed amount of £116.99 would someone be able to get back to me about this as unsure why I’m being charged over £20 more 

thank you 

kind regards 

kiera clark 

[Rach_H · Accepted solution]

Hi @kieraclark,

Welcome to the Community!

We know how important it is for you to know what is happening with your bills, so I can understand your confusion if these aren't looking how you'd expect.

I'd recommend reaching out to our team and they will be able to give you a full breakdown of your bill, and explain why it's a little higher this month.

Rach