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Re: I urgently need to contact EE via email. Please help.

RMD3
Visitor

I need to get a breakdown of my EE bill but all I am given is a total. In particular I want to find what the recent price increases were.

 

1 SOLUTION

Accepted Solutions
Peter_W
EE Community Support Team

Welcome to the Community, @RMD3 

Like @XRaySpeX mentioned, viewing your bill in the EE App will give a breakdown of standard plan charges versus additional charges. 

This does not explicitly show the price increase as an individual feature, though.

If you check our help page here, this gives a breakdown of the increases customers receive depending on their type of plan and when their contract was taken. 

It also gives some general tips on how this can appear on your bills, too.

Peter

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

@RMD3 : You need to download the bill before you can see the full breakdown.

Look at the breakdown of your bill to see what you've been charged for.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Peter_W
EE Community Support Team

Welcome to the Community, @RMD3 

Like @XRaySpeX mentioned, viewing your bill in the EE App will give a breakdown of standard plan charges versus additional charges. 

This does not explicitly show the price increase as an individual feature, though.

If you check our help page here, this gives a breakdown of the increases customers receive depending on their type of plan and when their contract was taken. 

It also gives some general tips on how this can appear on your bills, too.

Peter