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Re: I just want to leave EE. Why is it so hard?

Daciagirl
Visitor

Like you I am trying to leave can't get any sense from ee my contract finishes on 3rd March 2024 and found a cheaper provider.It is hopeless and utter rubbish the PAC code does not work either I have tried sending 65075 to 150 keeps coming back with using phone abroad.

Regards 

Gloria 

2 REPLIES 2
XRaySpeX
Grand Master
Grand Master

@Daciagirl : If you intend to move to another network, either taking your existing no. with you or not, get your PAC or STAC respectively from EE & give it to your new provider. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 4%.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
bristolian
Legend
Legend

@Daciagirl wrote:

the PAC code does not work either I have tried sending 65075 to 150 keeps coming back with using phone abroad.


The correct command is to text PAC to 65075.

What you describe is expected behaviour when texting 150.