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Re: Free calls to certain codes

logikewl
Investigator
Investigator

‎16-02-2023 05:46 AM

We have 9 lines with EE, all on pay monthly contracts, Unlimited Data, Minutes, and Twxts.

If we ring 03457 numbers such as NatWest telephone banking, or Direct Line insurance,  we indeed DO get charged extra. It is not included free with inclusive minutes.

0 Helpful
3 REPLIES 3
Leanne_T
EE Community Support Team

‎16-02-2023 07:38 AM

Hi @logikewl 

Thanks for coming here. 

I would suggest calling us on 150 and the team will get these charges looked into for you. 

Thanks. 

Leanne.

0 Helpful
bristolian
EE Community Star
EE Community Star

‎16-02-2023 06:08 PM - edited ‎16-02-2023 06:09 PM

I would be very interested to see a (suitably anonymised) bill where 03 numbers are charged for, on any plan which includes landline calls in the allowance.

That is a serious billing error if it is verifiable.

XRaySpeX
EE Community Star
EE Community Star

‎16-02-2023 08:03 PM

You sure you are not dialling 08457 for which you will be charged rather than 03457 for which you are most certainly not?

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