Contract ended but still being charged!

[timzone]

Same thing happened to me - I took out 2 phone contracts - for 2years - I  know the monthly cost is calculated as 2 payments, the phone cost to be paid by the contract end date, and the tariff including data messages calls etc. 

So why after the 2 years do they still take the full amount - surly it would automatically drop to a sim only as you've literally paid off the phone. The fact they continue to take the full amount is highly unfair - surely there is a duty of care the to the customer to ensure they are not getting over charged... 

I don't believe for a second this is something they could facilitate - but instead they'd rather turn a blind eye, plead ignorance and keep lining their pockets with money that doesn't belong to them.

Disgraceful 

[David4321]

Same thing happened to me - I noticed my bills were still at £81/month so called them up only to be told there's nothing they can do!!  Their excuse for theft was that my contract was for the handset and the sim all in one amount, and not split into two sub payments.  With all this technology at their fingertips and they cant even stop taking money from me after 24month contract expires!!  They know exactly what their doing and it's obviously working for them.  If enough people complain then they might change their tack.  Completely unfair, I feel EE have knowingly taken over £80/month for what is essentially a SIM ONLY deal (as I've finished paying for my handset).

"you should have responded to the EE email" is not good enough.   How about EE should have reduced my bill to a SIM only amount after my contract expired.

Imagine if the mortgage company kept taking money from you after it's payed off or if car repayments took money after the final payment was made..  This is not a fair way of conducting business.  

I will be looking for alternative SIM only deals (not through EE!).

And while I'm ranting, the EE website is not navigable and is too slow!! 

[XRaySpeX]

@David4321 : EE's traditional mobile contracts have no concept of paying off the handset. You agreed to pay the same price for the full duration of the total bundled contract. There may however be a 10% discount 3 months after the end of min. term. You may always choose to upgrade your contract to a cheaper SIM-Only contract from the last 30 days of your contract term.