Consumer Price Index (CPI) rate of inflation published in January, plus 3.9%

[MugPunter]

My regular monthly bill is £200. This month, it went up to £244.00. Given that the January CPI rate was 4% plus, EE add on an additional 3.9%, calculating the two together and my bill should be £216.00. Where they get the extra £28 from is a mystery. 

The only additional charge on my account are for three picture messages which came about after sending photos of our grandchilds' christening. 

[Chris_B]

@MugPunter     Have you  looked at your bill breakdown?    

Just to point out is Decembers CPI rate that’s published in mid January not January CPI rate. 

[MugPunter]

Yes. And even at 4%, it still doesn't account for the discrepancy. 

[Leanne_T]

Hi @MugPunter 

Do you have any charges for add-ons showing on the bill? 

Leanne.

[MugPunter]

No. Nothing at all. 

[Leanne_T]

Thanks @MugPunter 

To get the bill looked into, please call us on 150 and the team will be happy to help 🙂

Leanne.

[MugPunter]

Thank you. I'm in contact with a member of EE staff via the Facebook facility. I believe that the person concerned is currently investigating the matter. 

[Leanne_T]

Thanks for coming back and letting me know @MugPunter 

Leanne 🙂