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Re: Complaint

Robbie196565
Visitor

‎23-04-2024 09:19 PM

My old deal finished on 13 April,new deal was set up on 09 April, new deal not put through and old deal still live😡

0 Helpful
2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎23-04-2024 09:35 PM

Hello @Robbie196565 ,

Welcome to the community,

Unfortunately we cannot help you with account issues, as we have no access nor do we know who you are, this is a public forum.

You will have to speak to customer service and they can take a look for you.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
XRaySpeX
EE Community Star
EE Community Star

‎23-04-2024 09:49 PM

@Robbie196565 : What do you mean that the new deal not put through? Was it refused?

Did you do an upgrade or just order a new contract?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP