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Re: Cancel contract when contract ends

Lock0801
Investigator
Investigator

‎30-01-2022 05:21 PM

Taking the **bleep** aren’t you ? -spent £30 quid trying to contact you -STILL no reply !

6 REPLIES 6
XRaySpeX
Grand Master
Grand Master

‎30-01-2022 05:49 PM

@Lock0801 : How so? It's free to call CS from an EE contract phone.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
mikeliuk
Ace Contributor
Ace Contributor

‎30-01-2022 05:57 PM

Hi @Lock0801 ,

 

If you get a PAC or STAC, you can leave without talking to EE.

 

https://ee.co.uk/help/help-new/managing-and-using-my-account/leaving-ee/how-do-i-cancel-my-contract-...

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Lock0801
Investigator
Investigator
In response to XRaySpeX

‎09-04-2022 02:03 PM

I don’t have a phone only the dongle 

 

0 Helpful
Lock0801
Investigator
Investigator
In response to mikeliuk

‎09-04-2022 02:05 PM

Thankyou for your response but get the acronyms you used PAC STAC are just gibberish to me 

 

0 Helpful
Leanne_T
EE Community Support Team
In response to Lock0801

‎09-04-2022 02:42 PM

Hi @Lock0801

 

Thanks for coming here. 

 

You can find details on cancelling the mobile broadband contract in our How do I cancel my contract with EE? Help page. 

 

Leanne.

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Lock0801

‎09-04-2022 07:52 PM - edited ‎09-04-2022 07:55 PM

@Lock0801 : PAC's & STAC's are codes you text to enable you to cancel your EE contact, as described in the article linked by @Leanne_T .

 

You should be able to text PAC to 65075 or STAC to 75075 from your dongle or mobile router. Most of them do texts. Log into it & look for the SMS section.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)