On 13 May I upgraded my phone as my previous three year ee contract was ending. I went online to get a new iPhone 15 pro on Flex Pay plus a 24 month EE Full Works iPhone contract, which comes with Apple One. A message came up when I tried to confirm the order, telling me that I had to call customer service, which I did. The woman I spoke to said she would process the order. She also said that, as I have also have a Broadband account with ee, I would get £20 a month off my mobile bill. I was very happy an signed up. The phone came the next day and is great. But I am not on the 24 month EE iPhone Full Works plan (including Apple One). Instead I have been put on a one-month Multi Product EE Full Works 1m plan which does not give me Apple One. I have now spoken for several hours with three different customer service people, all of whom tell me that a manager has said I will be put onto the plan I want. Not only has this not happened, I have been texted at one point and told that my case has been closed! I am now beyond frustrated with this - everybody is very nice but nobody seems to have the power to put me on the right plan. Can someone please simply give me what I actually wanted to sign up for in the first place? I can’t find a way to escalate a complaint to someone with the power to help me. As yes, I have called 150 more times than I care to remember.
