Hi,
I would ask the Admins on EE to help. My wife had a contract, monthly payment on EE. The contract expired exactly on 9/12/2022. She left a Notice to switch from monthly payment to pay as you go, on 9/11/2022. We have been calling EE every day since 9/12 because she still hasn't switched to pay as you go. Every day, EE workers tell us that the switchover will happen at midnight. However, here are 6 days, 6 midnights pass and nothing. I tried to call one of the managers from EE but they won't answer the phone. We don't know who to call for help and how to save the mobile phone number and end the contract with EE. Do you. someone here on the forum can solve it or should I call ADR for further action.
