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Price plan error

Lele_1
Visitor

‎15-11-2022 06:56 AM

Hi I’m new here I have a question, how long does it take to have a complaint looked into please?

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2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎15-11-2022 08:41 AM

Hi @Lele_1 

Please read EE complaints code which explains.

https://ee.co.uk/help/help-new/safety-and-security/protecting-your-information/complaints-code-of-pr...

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Schockwave
EE Community Star
EE Community Star

‎15-11-2022 11:39 AM

@Lele_1 , have you actually spoken to customer service first to see what they have to say, before launching a complaint?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
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