Price Increase

[Alexleonard2]

When the 10% plus 3.9% increase was announced, I spoke to an EE rep who assured me the 10% part would not apply. Hard to credit that level of competence. Real reason for calling was because main part of my bill related to the phone which was a fixed price when purchased. Why should that part of the bill increase? This is little short of theft and shows that profit is more important than the customer.

[WS1995]

Increasing data usage is no good to me when I struggle to get service...

I live in TN16 postcode area. Literally within half a mile there's numerous masts. One of which is located about 250 metres or less "as the crow flies" on top of a church tower about 30 metres off the ground, yet the service is still shocking.

[Alexleonard2]

Given your service issues you will be equally unhappy with the 14% price
increase. EE should think more about their customers than they obviously do
about their profits.

[Alexleonard2]

Couldn't be better said. I live on the side of the North Downs and am lucky
if I get calls at home. That's only 13 miles from Central London. I did to
talk to them when the price increase was announced. Their call centre
gentleman assured me the price increase would only be 3.9% and I was stupid
enough to believe him.

[Alexleonard2]

Is Bristolian employed by EE?

[XRaySpeX]

No, most of us here aren't but just ordinary users like you..

[WS1995]

Technically the employee was right, EE have only increased THEIR  part of the price by 3.9%, the other 10.4% is in line with CPI. But it's a sneaky way to word it to you so from an EE rep. You aren't too far from me if you're North Downs. Been to Guildford enough times.