I closed my account and transferred my number to another provider last month, but signal is awful so I want to come back to EE. I tried to purchase a new contract with a brand new email address (that I'd literally just created for this) and a different contact number (used my work number which isn't an EE contract). I was not signed in to the site. It got to the credit check stage and recognised my info, said I had to log in. Trouble is, logging in just takes me to a 'link your device/account' page because it thinks I have an account.
I tried the live chat option and they said they'd removed my email address from the old account and it was definitely closed. They couldn't understand why it wasn't working and said I should call up. I called customer services and they said this is a common complaint and I have to go into a store to resolve it. I have a one year old, I work full-time, the nearest store is a bus journey away. I will struggle to do this any time soon.
This is a bug with the EE site. How can we log it with the website tech team to sort out? Is it possible to delete an account, so the system doesn't recognise me in future?
