Hello,
I hope someone can help me after being fobbed off by customer service.
I took out a sim only contract and used my blue light card to get a 20% discount...
I clicked a link within the bluelight app, that took me to an essentials plan that stated no max download speeds, so I signed up.
On checking my speeds I noticed that I was consistently getting 100Mbps.
I called retentions as I was still within my cooling off period.
The advisor said he couldn't do anything until after my first month, but he'd change my plan, add extra data and discount the price so I'd end up paying the same price.
He arranged a callback, the day for the callback came and went and I received no call.
Now customer services are saying that they can't/won't do anything and have closed my complaint (I didn't even know I had a complaint open!)
Any advice would be appreciated.
Chris
