Plan.com

[PhilStew]

Just had a call from someone claiming to be from Plan.com.  They claimed to be working in partnership with EE and were offering to give me an upgrade.  I was suspicious as they didn't have much of my information to hand.  The number they used to call me was:07488808135.  Was this a legitimate call?

[Christopher_G · Accepted solution]

Hi @PhilStew 

Plan.com are a Mobile Virtual Network Operator (MVNO), who are partnered with BT Wholesale. They have their own customer base that use the EE mobile network. 

If you would like to upgrade directly with EE, you can do so through your EE Online account.

Chris

[Chris_B]

@PhilStew  Basically they was trying to get you to change network providers ie go with them but not actually giving you that information and saying it was an upgrade 

 @Christopher_G  Thats disgraceful that a NVNO network was trying to do that and cover it as an upgrade.  I think  someone should be having a world with them about underhanded sale tactics.  

[PhilStew]

Hi Chris

Thanks for getting back to me and clearing that up.  That's good to know but I would much rather deal with EE directly.

Thanks again.

Phil

[MO5411]

Dear Chris,

I too have been contacted by plan.com. I thought I was talking to EE so I proceeded as I have been with the company for quite a few years. They sent me a letter and a sim card. I took the sim card to the local EE branch in Clydebank, Scotland. G82. Staff inserted the card but it did not work. We re-inserted the original sim card. A few days later it's obsolete. I returned to the shop. Manager said I was no longer an EE customer; they couldn't help. Situation atm: no calls/texts/emails. I have a family member critically ill in hospital and no-one can contact me. My means of communication are extremely limited. 

My number ends in 928. Pin number as of 29.09.23 - ends ***. From those details you could contact me on Facebook or I will come back tomorrow morning to check for answers. I really need help and advice, please. 

MO5411.

[Mod edit: personal details removed from the forum]

[Leanne_T]

Hi there @MO5411 

I am very sorry to hear about your family member and understand how important having service at this time would be. 

If the contract is now with Plan.com we won't have any access to the account and to get this sorted for you. Please get in touch with Plan.com and they can get this fully looked into for you. 

Leanne.

[jk52]

They call me daily from 0121-732-9735. I'm starting to get slightly irritated.

[Leanne_T]

Hi @jk52 

Have you blocked the number from calling you in your phone settings? 

Leanne.

[250WMM]

So why are they so much cheaper than EE? 

[Gazza1234]

It seems that EE went in to some partnership with Plan.com where Plan.com have the contract but use the EE network and EE profit from this.I don't know if EE still have this relationship with them or not.  However Plan.com have been getting a lot of bad publicity due to the deceptive practices of their third party cold callers who are ruthless and blatantly lie to people saying they are from EE and are just renewing their contract. They then tie people into un-cancelable 3 year business contracts. BBC radio You and Yours did a programme about them., they have been written about in the Guardian and the Telegraph. 

I came across them when a friend who was on an O2 contract were cold called and he was lied to saying they were renewing his O2 contract. His phone went dead a week later and he found out that he now had a 3 year contract with Plan.com. 

I wrote to Ofcom and they said that this practice is known as "Slamming" and it is illegal.

As you will notice here EE will say that they cannot help customers who this happened to because the contract is no longer with EE. You would expect that EE on finding out that their former customers are being put on deceptive business contracts with Plan.com would end their relationship with Plan.com and refuse to deal with them but I guess this is not the case. But then this does mean that EE may be profiting from the misery that their former customers are going through by being put on fraudulently obtained contracts.  If you look at the O2 website you see that Plan.com are one of their Trusted Partners. O2 have had possibly thousands of customers complain of this happening to them but O2 seem to be doing nothing about it. When I write to them they ignore my letters. It needs an MP to take this on and hold Plan.com, EE and O2 to account and to stop people being scammed. We are all warned about scammers but what are you to do when the caller says they are from EE? What are you to do when you are on a 3 year Business Plan you didn't want with a company you have never heard of? And if you try to appeal to Plan.com to cancel the contract they will demand usually thousands of pounds to do this. And yet Ofcom seem also to be unable to help the victims. It is a sorry state of affairs.