Phone trade in

[ollie2]

I did a trade in on my new contract and I did everything they told me to do even sent it recorded delivery and there saying that I haven’t sent it back yet. I have checked on Royal Mail and it says it was received the day after what do I do

[Leanne_T]

Hi @ollie2

Thanks for coming back to the community. 

When did you send the phone via recorded delivery? 

Did you use the trade in envelope? 

Thanks 🙂

Leanne.

[ollie2]

I sent it back on Saturday and yes in the envelopes provided

[ollie2]

Sorry didn’t mean to press solution

[Leanne_T]

Thanks @ollie2

As soon as the trade in is processed we will let you know. 

If you would like this looked into please call 0208 732 3798 and the team will check the trade in for you. 

I have removed the solution for you 🙂

Leanne.

[ollie2]

I keep getting emails that I haven’t sent it back yet

[ollie2]

They haven’t even messaged me to say they have received it or anything 

[Leanne_T]

Thanks @ollie2

If you call the number provided they can get this looked into for you 🙂

Let me know how you get on.

Leanne. 

[ollie2]

Your not going to believe but I’ve just received an email saying they have received my phone. How freely is that

[Katie_B · Accepted solution]

Thanks for letting us know @ollie2. 

Great to hear the phone has arrived!

Katie.