Phone bill

[Alea12345]

Was paying my bill on the we website with Apple Pay, it said payment failed, but money have been taken out of my bank account? 
still haven’t got any updates 

[Leanne_T]

Hi @Alea12345

Thanks for coming here. 

How long ago did you make the payment? 

Is the payment showing as pending? 

Leanne.

[Alea12345]

Hi Leanne, I made the payment this morning, at about 9:30ish 

and yes it’s still showing as pending on my bank transactions, I’m just confused at it said “payment fail/we couldn’t make this payment”. 

Alea 🙂 

[wardi]

@Alea12345  .. I had a similar experience in a local bar when their payment device was playing up.  I had two failed transactions which stayed on my account as pending, they disappeared after a few days.  Probably nothing to worry about.

[Alea12345]

I see, I just hope it pends and the money that was taken out my account pays the bill.. as I don’t want to take another chunk of money out my account to re-pay the bill.. money I don’t have.. 

[Leanne_T]

Hi @Alea12345

If you give us a call on 150, the team can check if the payment went through for you. 

Leanne.