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Keep my mobile number

amanda125
Visitor

‎26-09-2022 11:30 AM

I have been with EE for years but changed from contract to SIM only. I have now upgraded my phone and my new phone is coming today but I am wanting to keep my number. They're sending me out a new sim. What do I do? Also will my sim only contract automatically be cancelled due to me upgrading? Thanks 

0 Helpful
1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎26-09-2022 12:01 PM

Hello @amanda125 ,

Welcome to the community,

If your old SIM card fits, no need to use the new SIM card, just put your old one in the new phone and it will work. If you upgraded, your sim only contract will not be cancelled, once you have your new phone, your plan will automatically change to your upgraded plan, this is how upgrades work, it is automatically changed, so you do not need to do anything.

 

 

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.