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Phone bill

Louise166
Visitor

‎08-09-2022 03:53 PM

I am still in contract until next year, with times being hard for everyone atm, is there anyway ee will lower my monthly payment as I cannot afford each month

0 Helpful
3 REPLIES 3
Schockwave
EE Community Star
EE Community Star

‎08-09-2022 04:09 PM

Hello @Louise166 ,

Welcome to the community,

I would suggest you ring customer service and speak to them and see what they can do, but not sure they will be able to lower your monthly payments over a longer period, unfortunately, but you can always try and see if they are able to help.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
James_B
EE Community Manager
EE Community Manager

‎08-09-2022 05:17 PM

Hi @Louise166,

Welcome to the EE Community.

That's great advice from @Schockwave. We understand your circumstances can change and our Customer Care Team will do everything they can to help if you get in touch.

James

bristolian
EE Community Star
EE Community Star

‎08-09-2022 05:19 PM

Contractually you've agreed to an agreed monthly fee for at least your minimum term, but if you are in financial hardship I strongly recommend a read of this EE help article followed by a call to EE C/S on 150 to discuss your specific circumstances.