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Phone bill

Pfrench22
Visitor

Why have I been charged an extreme amount of money for my bill this month.

With my phone bill and my ear bud play my bill should come in at 40 pounds. Why have I been charged 108 pounds this is unexceptable and will cancel my direct debit

3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

@Pfrench22  It’s your credit score that’s going to be affected by doing that. 

 Have you looked at your bill breakdown so see why you’re being charged that ?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

Nor will it cancel your contract or debt. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Schockwave
EE Community Star
EE Community Star

@Pfrench22 , I would suggest ringing customer service, they should be able to take a look at your bill, if you have been unable to do so or understand high bill.

Cancelling your direct debit and not paying your bill will only give you a bad credit and you will eventually have collection agencies after you.

It does not cancel your contract, so you will still be liable for the payments.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.