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Payment

Lj82
Visitor

‎30-05-2023 12:22 PM

Good afternoon , I am late paying my bill due to being seriously ill in hospital I am home now but not being able to work meant I don’t get paid , so this month and last month I had no wages , I am back in work now and will have a full months pay end of June , I am wondering if there is anything that I can put in place to help for this month please , 

lorna 

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎30-05-2023 12:30 PM

Hi @Lj82 

You'll need to speak to EE CS on 150 about this issue. 

Please also read this guide:

https://ee.co.uk/help/help-new/billing-usage-and-top-up/paying-my-bill/what-should-i-do-if-i-cant-pa...

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Christopher_G
EE Community Support Team

‎30-05-2023 12:51 PM

Hi @Lj82 

Welcome to the community. I'm sorry to hear that you've been unwell. If you speak to our Mobile Care team, as @Northerner suggested, hopefully they'll be able to help you.

Chris

0 Helpful