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Payment

Setif1989
Visitor

‎09-10-2026 10:36 PM

Hello you have suspended my number as my direct debit failed as I was abroad I forgot to leave enough funds in my account and I have just received a message you said that you will try again to take money from direct debit within 7 days and you told me that I am not able to use different card until you collect the money from my account so it’s not fair I wait 7 days to use my service 

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1 REPLY 1
Chris_S
EE Community Support Team

‎10-10-2026 08:14 AM

Hi @Setif1989,

It's understandable that you're frustrated, especially when you've already received a message confirming we'll try the Direct Debit again within 7 days.

Your best bet is to contact us so we can check whether an earlier payment can be taken and remove any restrictions on your account.

Chris S

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